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Shipping Policy

Delivery Within South Africa

DNAlysis will deliver to your home or office at most urban locations within the Republic of South Africa. Delivery to more remote locations or areas regarded as higher risk by the courier companies may be rejected. In this case, we will email you to let you know and a full refund will be given.

Who delivers your order and where do we deliver?

DNAlysis uses a recognised courier for transport logistics and delivery of your order. The courier services are third parties and DNAlysis cannot guarantee the exact number of days for delivery. DNAlysis processes your order on the same working day it is received.

Courier companies do not deliver to P.O. Boxes or the post office, so it is your responsibility to complete your address details as per the form on our website.

It is important for you to note that DNAlysis cannot refund an order delivered to an address that was entered incorrectly. It is the customer’s responsibility to ensure that address details are accurate.
If you realize that you made a mistake with your address, please email us immediately at

Important Conditions of Delivery
• Our couriers deliver only during normal working hours so please ensure a person will be home during working hours to receive your parcel.
• If there is nobody at your home address during normal working hours, please use your work address.
• Delivery to remote areas, plots, farms, mines, power stations, and other similar locations may not be feasible, practical or viable for DNAlysis.
• Special deliveries to embassies or government departments may not be feasible, practical or viable for DNAlysis.
• Delivery to certain places deemed hijacking hotstpots or security risks may not be feasible, practical or viable for DNAlysis.
• In all of the above circumstances, or any other circumstances not mentioned, DNAlysis has the sole right and discretion to decline a delivery, in which case your order will be cancelled and a refund given.

Orders Lost in Transit
From time to time, orders are misplaced by the courier company. If this happens, DNAlysis will immediately ship another order, while we deal with the courier company that lost the order. Customers will not have to waste time dealing with the courier company that lost the order.